Return policy

Effective Date: July 2026

This Return & Refund Policy applies to all Shelf-Stable Freeze-and-Eat Pops and other food products purchased through andegls.com.

Because our products are food items, returns are generally not accepted due to food safety and product handling considerations. However, eligible customers may request a refund or replacement when products arrive damaged, defective, incorrect, incomplete, or otherwise unacceptable due to an issue that occurred before or during delivery.

By placing an order with Andegls, you acknowledge and agree to the terms outlined below.

1. Return Window

Our return and refund request window is 2 days after delivery.

This 2-day window applies only to eligible product issues, including:

• Products damaged during shipping

• Products with visible defects upon arrival

• Products received in an unacceptable condition due to transportation

• Incorrect products received

• Missing products from an order

• Severe package damage, crushing, or leakage

Customers must contact us within 2 days of delivery to request a refund or replacement for an eligible issue.

Requests submitted after the 2-day window may not be accepted.

2. Non-Returnable Food Products

For food safety reasons, we do not accept standard returns of food products.

We do not accept returns or refunds for products that have been:

• Opened

• Consumed

• Partially used

• Damaged after delivery due to improper storage, handling, or customer misuse

We also do not provide refunds or replacements for:

• Personal taste preferences

• Dislike of a flavor

• Change of mind after purchase

• Incorrect expectations regarding taste, texture, or product characteristics

Customers are encouraged to review product descriptions, ingredients, product information, and preparation instructions before placing an order.

3. Eligible Refund or Replacement Situations

A refund or replacement may be available when an order has one of the following issues:

• The product was damaged during shipping

• The product has a visible defect upon arrival

• The package arrives severely crushed or leaking

• The wrong product was received

• An item is missing from the order

• The product arrives in an unacceptable condition due to transportation or fulfillment issues

Each request will be reviewed individually based on the circumstances and supporting evidence provided.

4. Required Evidence

Customers must contact us within 2 days after delivery and provide sufficient information to allow us to verify the issue.

Please provide:

• Order number

• Customer name and contact information

• Clear photos of the shipping package

• Clear photo of the shipping label

• Photos or videos showing the product issue

• A description of the problem

For damaged or defective products, clear visual evidence may be required before a refund or replacement can be approved.

Requests without sufficient information or evidence may be delayed or declined.

5. Refund Process

To request a refund, please contact our customer support team at [email protected].

Please include your order details and the required supporting evidence.

Our customer support team will review eligible requests within 2–3 business days.

If the refund is approved, the refund will be issued to the original payment method used for the purchase.

After we process the refund, it may take approximately 7–10 business days for the funds to appear in your account, depending on your bank, card issuer, or payment provider.

6. Replacement Policy

If an order qualifies for a replacement because of a damaged, defective, incorrect, or missing product, we may provide a replacement at no additional product cost.

Replacement requests are subject to:

• Verification of the reported issue

• Submission of the required evidence

• Product availability

Once a replacement is approved, we will generally arrange shipment within 3–5 business days.

A new tracking number will be provided when available.

For approved replacement cases caused by shipping damage, fulfillment errors, or other issues attributable to Andegls, customers will not be charged additional replacement fees.

7. Return Shipping Costs

Because our products are food items, standard returns are generally not required.

If Andegls determines that a product must be returned in an exceptional circumstance, we will provide the applicable return instructions.

For approved cases involving damaged, defective, incorrect, or otherwise qualifying products caused by Andegls or the shipping process, Andegls will be responsible for reasonable return shipping costs when a return is required.

Customers may be responsible for return shipping costs if a return is requested for a reason that is not covered by this policy and Andegls agrees to accept the return as an exception.

8. Shipping and Customer Responsibility

Customers are responsible for providing accurate and complete shipping information when placing an order.

Andegls is not responsible for problems caused by:

• Incorrect or incomplete shipping addresses

• Failure to receive a package

• Customer refusal of delivery

• Delayed collection or retrieval of a delivered package

• Improper storage or handling after delivery

• Damage caused by customer misuse or failure to follow product instructions

Our Shelf-Stable Freeze-and-Eat Pops are shipped at room temperature.

After delivery, customers must follow the product instructions and place the products in the freezer as directed before consumption.

9. Order Cancellation

Customers who need to cancel an order should contact us as soon as possible.

Cancellation requests can only be guaranteed before the order enters the shipping or fulfillment process.

Once an order has been processed or shipped, cancellation may no longer be possible. Any eligible refund after shipment will be handled according to this Return & Refund Policy.

10. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time due to changes in our business operations, product handling procedures, or applicable requirements.

Any updates will be posted on this page with a revised Effective Date.

11. Contact Us

If you have questions about returns, refunds, replacements, or an issue with your order, please contact us:

Andegls

Business Address:
1914 Eagle Dr
Morris, IL 60450
United States

Phone:
+1 (815) 710-0469

Email:
[email protected]

Our customer support team will review eligible requests and provide assistance as quickly as possible.